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Thank you for purchasing a Compustar remote starter and/or security system. It is Firstech’s mission to bring to market the best products and the best service, which includes protecting your purchase! The following contents define Firstech’s warranty policies for all of our products. To further ensure coverage, please make sure to register your product


Authorized Products

Firstech’s warranty policies only apply to products purchased and installed by an Authorized Compustar Retailer.

“Authorized Retailer” is defined by Firstech as a company who qualifies to purchase Firstech’s products directly from Firstech, LLC., or one of its approved distributors. Thus, products not sold nor installed by an “Authorized Dealer” are not covered by this warranty. This includes, but is not limited to, Firstech products sold on Amazon.com, eBay.com, Walmart.com and Newegg.com.

For more information on retailers, please contact us at help.compustar.com, or find an authorized retailer near you by using our Dealer Locator.


Installation

Firstech does not share responsibility for damage caused by faulty or improper installation by authorized or unauthorized dealers.  Firstech recommends MECP certified technicians.  Be sure to ask for the installer’s credentials and experience to ensure you are getting a high quality installation.


Compustar Remote Transmitters

Special PRO Coverage: Extended 3-year coverage for customers who register their remote within 10 days of purchase/installation with proof of receipt. Otherwise, pro remotes have a 2-year warranty.

Prime and LT remotes as well as all other remotes have a 1 year warranty.

Warranty is limited to malfunctioning components and/or physical defects and excludes normal use and normal wear and tear.


Firstech Control Modules and Antennas

Firstech control modules and antennas have a limited lifetime replacement warranty.  This warranty is non-transferrable and belongs to the original purchaser of the unit.  Workmanship and labor are not included; there may be labor costs to exchange units depending on the policy of your installer.


Return/Refund Policy

Firstech does not issue refunds for products purchased at authorized nor unauthorized retailers. If a product is found to be defective and/or malfunctioning and is within its warranty period, Firstech will only issue a direct or comparable replacement for the defective unit. No monetary compensation can be offered with any warranty claim.

Customers who would like to return their purchases, must consult with their original place of purchase, and are subject to that retailer’s return, refund, and exchange policies.

Firstech is not responsible for labor charges paid during warranty or troubleshooting work at authorized or unauthorized dealers.

If you purchase a replacement remote or part from Firstech directly (via call-in, e-mail, myFirstech.com, or shop.myFirstech.com) and would like to return your purchase, you must contact Firstech Customer Support within 30 days of delivery of your order. Processing, shipping, and/or re-stocking fees may apply against your refund.


Additional Terms of Warranty

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages. This warranty gives you the specific legal rights, and you may also have other rights, which vary state to state.

Firstech, LLC. is not responsible or liable for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity, and the like that may or may not result from the operation of Compustar, Compustar PRO, Arctic Start, Vizion, NuStart, or DroneMobile products. Not with standing the above, Firstech, LLC. does offer a limited warranty to replace or repair the control module, or “brain”, as described above.


Filing a Warranty Claim

Consumers: We recommend contacting your original place of purchase and installation for warranty replacements and/or exchanges. Your installer will be able to identify what components need to be replaced and ensure proper replacement.

If you have any questions, please open a ticket on our Help Center

Dealers: If you are a Compustar Authorized Dealer, please contact your Firstech Sales Representative or Distributor to request a Return Authorization number.