I think the remote is defective

I think the remote is defective. I was just given instructions on how to reprogram the system which is something that I am not willing to do as I don't want the remote start feature to stop working. I am not happy with the product as the remotes seem to be very cheaply made. I will just use the original key fob to lock and unlock the doors and hope that the remote feature continues to work. If it fails, I will just buy a different brand of remote starter.