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I warranted my alarm and computer fixed it and return d to me with no issue and nothing out of pocket except shipping. The technical experience in fixing and diagnosing connectivity issues make me confident that first tech is a company for large dealerships and the common man with a project Cecile that needs a helpful hand. I would recommend first tech and computer products over any other vechicle protection on the market domestic or foreign. No one in the market can beat the professionalism of prices that warrant the customer to customize and product there project with aftermarket products that enhance the creativy of your personal project. Thank and respectfully to all readers. Reward yourself go with first tech and a conpustar alarm. Tim.